Service Management Software Benefits

Our service management software, NAVservice, delivers the tools you need to gain greater control of your service operations.
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Benefit from an ERP solution designed specifically for service and facilities management and give your business the tools you need to maintain a strong financial future.

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The following are some of the key benefits of NAVservice:

Single Fully Integrated ERP, Service Management and HR Solution - NAVservice is more than just a service and field management service system. It is built on Microsoft Dynamics NAV which is an ERP solution used by over 102,000 organisations worldwide. You'll have all benefits of the leading ERP solution together service and HR modules to meet your specific needs.

Eliminate Manual and Duplicated Processes to Reduce Costs and Improve Cashflow – with all data being held in a single system and all processes being automated, the requirement for spreadsheets, paper service call sheets and whiteboards can be eliminated. Invoicing of contracts and service calls can be automated. The quicker that work is invoiced the quicker you'll get paid!

Streamlined Operations – NAVcontracts removes the need for paper-based service sheets, customer signatures and the manual pricing of calls. With all activities completed digitally, including, risk assessments, health and safety checklist and  signature capture, invoicing can be automated speeding up billing processes and improving cashflow.

Improve Utilisation and Resource Management – Better management of resource results in increased utilisation. With a drag and drop planning board and live updates from on-site engineers work can be scheduled more efficiently, travel times reduced and reactive calls allocated to the the engineer that has the time, the skills and who is in the right place to complete the call.

Increased customer satisfaction – NAVcontracts gives your workforce the tools to exceed customer expectations and deliver an excellent customer experience. Wait times are reduced, SLAs are met and onsite processes are slick with advanced mobile capabilities. Customers can also be give web access to log calls and view service history.

Extensive Business Intelligence and Reporting - Timely and accurate information is essential to success. Run detailed reports at the click of a button on different variables ensuring you have business intelligence to make informed decisions.

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Features

  • Service Contracts
  • SLA Management
  • Service Sites
  • Equipment Register
  • Graphical Resource Planner
  • Planned and Reactive Maintenance
  • Van Stock Replenishment
  • Integrated Invoicing
  • Full Mobile Capabilities

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Clark Contracts

Paisley-based construction company Clark Contracts was founded in 1978 and it has grown into one of Scotland's leading contractors, employing almost 200 people.

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Clark Contracts

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