Success Stories

Alba Facilities Services Ltd.

Glasgow based, Alba Facilities Services Ltd specialise in mechanically based building service contracts. Operating throughout Scotland and the North of England, Alba is committed to providing clients with a reliable and trustworthy service.

In order to continue delivering exceptional levels of service, Alba Facilities Services Ltd. made the decision to implement Microsoft Dynamics NAV to manage the businesses operations and ensure excellent levels of service going forward. The new product included two construction industry specific solutions offered by Xperience Dynamics; NAVcontracts and NAVservice. 

Business Needs

Limited by the capabilities of existing systems, Alba made the decision to implement NAVcontracts and NAVservice to allow them to maintain first class service. Commercial Manager, Klyne McAllister explains, “The previous systems utilised by the business weren’t integrated so we had to rely on Excel to try and bring things together. We knew this would not be sustainable, so decided to look for an operational system that integrates our helpdesk, job raising, planning and accounts.

She continues, “Because we had a variety of systems in use, we faced the challenge of having masses of data, with no real time visibility. This meant we were heavily reliant on Excel for things like reporting and planning. We decided to move to Microsoft Dynamics NAV to take advantage of a fully integrated, industry specific ERP solution.” 

Our Solution

Before deciding on NAVcontracts and NAVservice, Alba explored various options, but found them to be quite rigid.  Klyne comments, “A lot of the other providers only took financials into consideration, whereas Xperience Dynamics specialise in operations and their products NAVcontracts and NAVservice could be tailored to meet the individual needs of our business.”

Before implementing Microsoft Dynamics NAV, the majority of Alba’s processes were paper-based. With NAVcontracts and NAVservice now in place, the company is virtually paper-free. Removing long-paper trails has sped up processes and reduced associated costs. Klyne says, “We were apprehensive that staff would find it challenging to adopt the new way of working, but it has been a seamless transition. The ability to have NAV on tablets and smartphones is excellent- our engineers have really got to grips with it and much prefer it to the old paper-based methods.”

Prior to implementing the new ERP solution, Alba could only look at accounts retrospectively, which prevented them from being able to deal with issues on a proactive basis. NAVcontracts and NAVservice has provided Alba with the ability to generate accurate reports which are visible in real-time.

Conclusion

When asked ‘Why Xperience Dynamics?’ Klyne answered, “We had done our research and saw that Xperience Dynamics work with clients similar to us, not to mention their solutions are specific to the industry we are in. In terms of project from start until now, everything has gone smoothly apart from a few small hiccups - which are to be expected with any large scale project.”

She concludes, “The team at Xperience are extremely helpful, and have been great at providing additional feedback and recommendations. The staff at Alba are really pleased with our new solution and we look forward to making further developments to make things even better!”

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Want to find out more about how Xperience Group can help your business become more efficient?

 

Simply call us on 028 9267 7533 or email us info@xperience-group.com

Service Manangement

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