Support

Xperience offer customers both Annual Maintenance Contracts ("AMC") and Annual Support Agreements ("ASA's")

Annual Maintenance Contracts provides customers with the option to avail of new versions of our software to help maximise the investment that is made in NAV. An AMC entitles customers to the following:

 AMC Features  
 Product Releases  Yes
 Service Packs and Hot Fixes  Yes
 Access updates to documentation  Yes
 Protect List Price  Yes

 

Software updates such as new software versions, service packs and hot fixes are available for the current and last major NAV release.

Annual Support Agreements provides customers with access to our Support Services to help with any NAV related support matters. Customers can create support requests which are handled, depending on urgency, within a guaranteed response time of 4 hours. Support issues can be logged either by telephone on 028 9267 7533 or by email at NAVsupport@xperience-group.com. Our support desk is operational on Monday – Friday from 9.00 – 17.00 by prior arrangements. Partners and customers can access and search our knowledge base and FAQ section here.

Product Roadmap

According to Microsoft’s guidelines, we strive to follow Microsoft’s Statement of Direction for each of the Dynamics products as appropriate per the add-on. This includes upgrading our add-on solutions within a timeframe of 6 months after new versions of Dynamics become available to us.

Support Lifecycle

As a minimum, we support our add-ons on all versions of Microsoft Dynamics within their respective product support lifecycle. More information can be found on the Microsoft support website.

Clark Contracts

Paisley-based construction company Clark Contracts was founded in 1978 and it has grown into one of Scotland's leading contractors, employing almost 200 people.

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Clark Contracts

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