|Service Packs and Hot Fixes||Yes|
|Access updates to documentation||Yes|
|Protect List Price||Yes|
Software updates such as new software versions, service packs and hot fixes are available for the current and last major NAV release.
Annual Support Agreements provide customers with access to our Support Services to help with any NAV related support matters. Customers can create support requests which are handled, depending on urgency, within a guaranteed response time of 4 hours. Support issues can be logged either by telephone on 028 9267 7533 or by email at NAVsupport@xperience-group.com. Our support desk is operational on Monday – Friday from 9.00 – 17.00 by prior arrangements. Partners and customers can access and search our knowledge base and FAQ section here.
According to Microsoft’s guidelines, we strive to follow Microsoft’s Statement of Direction for each of the Dynamics products as appropriate per the add-on. This includes upgrading our add-on solutions within a timeframe of 6 months after new versions of Dynamics become available to us.
As a minimum, we support our add-ons on all versions of Microsoft Dynamics within their respective product support lifecycle. More information can be found on the Microsoft support website.
Leading Construction Firm, Clark Contracts has grown into one of Scotland's leading contractors, employing almost 200 people with the help of NAVcontracts and NAVserivce.READ THE CASE STUDY